Refund policy

15-Day At-Home Trial

We want you to be comfortable with your AURIA hearing aids. You have 15 days from the date your order is delivered. If they are not the right fit, you can return them for a refund.

How to request a return

1. Email us at support@auriasound.co within 15 days of delivery. Include your order number and the reason for the return.
2. We will reply with return instructions. Please do not send products back without contacting us first; returns sent without approval may be delayed.
3. Ship the product to our returns address:
   AURIA Returns
   1230 Southstation Pl, Apt 414
   Orlando, FL 32809
   United States

Return conditions

• Return the complete set: both hearing aids, the charging case, cable, accessories and manual, in the original packaging if possible.
• The product must not be physically damaged, modified or missing parts.
• For hygiene reasons, please clean the hearing aids before sending them back. Used ear domes do not need to be returned.

Return shipping

The customer is responsible for return shipping costs. If your product arrives damaged or defective, we will cover return shipping; contact us first and we will explain how. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

When you will receive your refund

Your refund is issued once the returned product arrives at our returns facility and is inspected. When we confirm it has been received in the condition described above, we will process the refund within 5 business days to your original payment method. Depending on your bank, it may take an additional 5 to 10 business days to appear on your statement. We will email you when the refund is processed.

Original shipping was free, so no shipping charges are deducted from your refund.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and photos of the issue. We will offer a replacement or a full refund.

Warranty

AURIA hearing aids include a 1-year limited warranty from the delivery date that covers manufacturing defects under normal use. It does not cover loss, accidental damage, water damage, misuse or unauthorized repairs. To make a warranty claim, email support@auriasound.co with your order number and a description of the issue.

Order cancellations

You can cancel your order free of charge before it ships. Once it has shipped, the return process above applies.

Questions

Contact us at support@auriasound.co. Auriasound, LLC, 1230 Southstation Pl, Apt 414, Orlando, FL 32809, United States.